Contacts

All addresses @ruter.no:

Contact type	Contact information

Contact type	Contact information
Report incidents	rdp-support
Technical enquiries, Realtime platform and DPI (Passenger Information and Data Collection)	Behnaz Saemi: behnaz.saemi
Technical enquiries, Ruter Sales and Payments	rutersalg-support Elisabeth Jensen: elisabeth.jensen
Testing, Customer Acceptance Test and Vehicle Verification	Espen Schaathun: kh704

Incident handling

Incidents regarding Ruter's apps or Ruter's backend must be reported to Ruter according to the list above. Typically, these are situations that are subject to reporting:

Possible problem with Ruter’s backend
Issues with the RuterSalg app or DPI App.
Issues with signon

Ruter will report known or observed issues regarding PTO equipment or software directly to the PTO’s incident handling.

Ruter will inform all PTOs about any current issues on the portal page.